Waves Service Blueprint
A map for stakeholders that eliminates ambiguity about product review cycles and illustrates our approach to project deliverables and outcomes.
Introduction to Web Design
Essentially Web Design 101, this course marries foundational UX methods with basic front-end web development using HTML and CSS.
HR Service Centre Sustainment
I developed and aligned stakeholders on continual improvement projects for sustaining a knowledge and service interface for U of T employees and HR.
HR Service Centre Dashboard
Unpacking the summative UX research that made and prioritized UI recommendations based on users' heuristic assessment.